Services

DAKS Training

Learn how to set up, administer and apply DAKS from our experienced trainers and DAKS specialists! We offer DAKS training courses for every skill level in our fully equipped DAKS Training Center or online as an e-learning course.

By regularly participating in our Service Specialist Training Courses, our sales and service partners qualify to be listed in the DAKS dealer directory as certified DAKS partners.

Upcoming courses (classroom)

There are no English classroom courses scheduled at this time. However, you can advance register for a course from our range of courses (see below). We will contact you as soon as a new date has been set for the respective course.

If you understand German, please also check our German page for available courses.

Should you urgently require specific DAKS training, we can also organize individual training for you (click on the button below to send your request).

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Training program

E-Learning

Learn in the comfort of your office or from home, test your acquired knowledge in the quiz and repeat individual course modules according to your personal needs.

Classroom training

Practically like playing: Equipped with the most modern technical equipment and constantly updated training tools, learning at the DAKS Training Center is not only effective but also fun!

E-Learning courses

Free Introductory Course DAKSeco (OScAR-Eco)

Learn the first steps with DAKSeco (OScAR-Eco), from the initial setup to the first simple broadcast call.

Relevant products	DAKSeco
Type of training	E-Learning course
Estimated duration	approx. 90 minutes
Participation requirements	Basic telecommunications knowledge
Completion	Each course unit ends with a short quiz to test your understanding.
Course contents	DAKS-Talk: What is an alarm server? Initial setup of DAKSeco The first broadcast call

Book now via the e-learning platform

Basic Course DAKSeco (OScAR-Eco) with certification

Development of DAKSeco basic knowledge and prerequisite for attending DAKSeco Advanced Courses

Relevant products	DAKSeco
Type of training	E-learning course
Estimated duration	Approx. 3-4 hours
Participation requirements	Basic telecommunications knowledge
Completion	The course includes a final exam. After successfully passing the exam, the certificate of completion will be sent by mail.
Course contents	Initial setup of DAKSeco Basic setup for broadcast calls Explanation of all inputs and outputs Setup of advanced broadcast calls Practical application examples

Book now via the e-learning platform

Advanced Course DAKS-IoT with certification

Familiarization with the commissioning of DAKS-IoT and the use of tetronik nodes within Node-RED.

Relevant products	DAKSpro, DAKSeco
Type of training	E-learning course
Estimated duration	Approx. 2 hours
Participation requirements	Successful completion of a DAKSpro/DAKSeco Basic or Delta Course within the last 24 months.
Completion	The course includes a final exam. After successfully passing the exam, the certificate of completion will be sent by mail.
Course contents	Initial setup of DAKS-IoT Presentation of all tetronik nodes and their interrelation Setup of the connectino to the DAKS server via ESPA-X (DAKSpro and DAKSeco) Simple examples for the use of Node-RED logics More complex application examples

Book now via the e-learning platform

Classroom courses

Successful participation in one of our classroom courses includes certification for the trained product with a validity of 24 months.

Basic Course DAKSpro (OScAR-Pro)

Development of DAKSpro basic knowledge and prerequisite for attending DAKSpro Advanced and Delta Courses

Relevant products	DAKSpro
Type of training	Classroom instruction
Course duration	5 days
Participation requirements	Basic telecommunications knowledge
Completion	Upon completion of the course, participants will receive a certificate.
Course contents	Relevant hardware platforms Configuration and operation of the application 'Broadcasts/Alerting Pro' Basics of the other applications of DAKSpro Expansion options (such as data import, smartphone access, etc.) DAKS-Satellite Security consderations Updates and upgrades Practical exercises to implement the acquired knowledge

To the upcoming courses

Delta Course DAKSpro (OScAR-Pro)

Training in the latest product innovations

Relevant products	DAKSpro
Type of training	Classroom instruction
Course duration	3 days
Participation requirements	Successful completion of a DAKSpro Basic or Delta Course within the last two years
Completion	Upon completion of the course, participants will receive a certificate.
Course contents	Refresher of the Basic Course contents Innovations of all SW applications for DAKSpro Innovations concerning personal security and positioning Forecast of planned product development

To the upcoming courses

Advanced Course DAKSeco Practice Camp

Consolidation of the DAKSeco Basic Course content with a large proportion of practical exercises

Relevant products	DAKSeco
Type of training	Classroom instruction
Course duration	1 day
Participation requirements	Successful completion of a DAKSeco Basic Course within the last two years
Completion	Upon completion of the course, participants will receive a certificate.
Course contents	Refresher of the Basic Course contents Practical exercises Setup and evaluation of traces If applicable, new features of the DAKSeco hardware platforms If applicable, new features of the DAKSeco software

To the upcoming courses

Advanced Course Personal Security & Positioning

Training in personal security and positioning according to DGUV

Relevant products	DAKSpro
Type of training	Classroom instruction
Course duration	3 days
Participation requirements	Successful completion of a DAKSpro Basic or Delta Course within the last two years
Completion	Upon completion of the course, participants will receive a certificate.
Course contents	SW application 'Personal Security Pro' SW application 'Emergency Call Response Center' (PNEZ) to enable personal security according to DGUV DECT/Wi-Fi positioning with 'DAKS Positioning Services' GPS positioning with the 'DAKS Mobile Client' Visualization of positioning results Practical exercises to implement the acquired knowledge

To the upcoming courses

Advanced Course Connections to Telephone Systems and Data Interface Protocols

Training in DAKS connectivity

Relevant products	DAKSpro, DAKSeco
Type of training	Classroom instruction
Course duration	2 days
Participation requirements	Successful completion of a DAKSpro/DAKSeco Basic or Delta Course within the last two years
Completion	Upon completion of the course, participants will receive a certificate.
Course contents	Details of various interfaces/protocols Connection to various PBXs Debugging and tracing Practical exercises to implement the acquired knowledge

To the upcoming courses

Individual Training Courses

In addition to our standard training program, we can also organize training courses tailored to your individual needs:

Topics	select individually (e.g. DAKS-API, DAKS Customized Operator,...)
Audience	service technicians, sales experts, end users
Course duration	variable
Languages	German, English
Training Location	usually at the DAKS Training Center, but if explicitly desired and depending on training content also on site with our mobile training equipment

Request individual training course

FAQ – Frequently asked questions regarding courses

How can I register for a training course?

Up to four weeks before the training date, the registration is exclusively processed by the ptm-academy:

Go to the ptm-Akademie

After that, remaining capacities can be booked directly with tetronik. Please directly contact Mrs. Alexandra Jost:

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: +49 6128 963-458

Where does the DAKS training take place?

All training courses, with the exception of the DAKSeco Basic Course, take place at the tetronik Training Center in Taunusstein (near Wiesbaden).

This is how you find us

Which accommodation options are available?

We kindly ask you to organize your accommodation yourself. Hotels are available in the vicinity.

Catering during training hours will be organized by tetronik.

Hotel recommendations

At what time does the training start?

On the first day, all training (except the DAKSeco Advanced Course 'Practice Camp') start at 10:00 am. The times for the following days depend on the scope of the course and will be communicated on the first training day.

The DAKSeco Advanced Course 'Practice Camp' starts on the first day at 12:00 am. with a lunch and ends on the second day at about 1:00 pm. with a lunchtime snack.

The DAKS Training Center is usually ready for your arrival 30 minutes before the training begins.

What do I have to bring to the training?

Please bring your notebook to the training (exception: DAKSpro Delta Course)! You will need your notebook with ability to locally connect to LAN and WLAN for the practical exercises during the course.

tetronik provides you with writing materials for your personal notes.

Are there any requirements for participating in the training?

In order to successfully complete the DAKS Service Specialist Courses, we expect you to have general knowledge of telecommunications (VoIP, ISDN, telecommunications systems, Unified Communications (UC), soft switches, trunking, signalling, etc.)

To participate in the advanced courses you need to have completed a basic course.

Do you provide a course documentation?

We provide course documentation in digital form. You will receive a download link from us a few days before the training date. To be able to read and edit the course documentation during the training, please download the course documentation using the link before the training and bring your own equipment to the training.

Will I receive a certificate?

To be able to verify your skills is an invaluable advantage in complex markets. Therefore, every participant receives a certificate as a confirmation of his or her acquired skills.

Through your training participation and certification your company can advertise its expertise using the Certified DAKS Specialist logo.